I recently met with Thameslink to discuss the recent timetable changes and the disruption caused to commuters.
Firstly, Thameslink apologised for the disruption. I asked for a full explanation for the cause of the disruption, and in short this was because of a failure of process which led to only three weeks to prepare for the new timetable, which then could not be adequately resourced.
Secondly, I was given assurances that the new July timetable, which came into force last week, will be reliable. This is because the full range of necessary preparations had been made, allowing it to be resourced.
You may have noticed that this new timetable has fewer services, and details of those services which are not currently running are in red below. I am told the plan is for the full service to run by December.
Following the delays and cancellations, there are a number of options for compensation.
Delay Repay compensation for delays of 15 minutes or more can be accessed here (including an enhanced compensation for repeated delays). Claims can be made online by entering a few key details and providing a copy of the ticket.
Furthermore, in agreement with the Government, Thameslink will be offering additional compensation through an industry scheme for passengers most severely affected by disruption following the May timetable changes. This will be paid to qualifying season ticket holders. More information about the scheme and the criteria can be found here.
Finally, please do get in touch with me on firstname.lastname@example.org if you find that the service has not improved.